Betting should be entertainment, not a source of stress. 123app takes responsible gambling seriously and provides real tools to help you stay in control of how much you deposit, how long you play, and when you need a break.
The 123app was built on the belief that Sports Betting and live casino games are a legitimate form of entertainment — but one that requires clear boundaries to stay that way. From the ground up, responsible gambling tools were never treated as a compliance checkbox: they are a core part of the experience for every user who registers on the 123app.
Brazil has one of the largest betting markets in Latin America, and Brazilian bettors deserve a platform that respects them enough to offer real controls — not just generic warnings in the footer. At the 123app, any user can set deposit limits, pause their account, or request self-exclusion at any time, directly through the settings panel — no need to contact support.
Betting on the Brasileirão, playing live blackjack, or joining a poker tournament are activities that need to fit within your budget and your available time. The 123app exists to enhance your enjoyment — never to put your financial or emotional stability at risk. When gambling starts to feel like a burden, the platform's responsible gambling tools are there to help, and our support team is on hand 24 hours a day to listen and guide any user who needs it.
Always remember: betting more does not guarantee recovering previous losses. Each bet is independent and outcomes are unpredictable. Only wager what you can afford to lose without affecting your finances.
Never a financial solution or a way to recover lost money.
Only deposit what you can afford to lose without affecting your monthly finances.
Long sessions impair decision-making. Breaks help you stay focused.
Stress, sadness, or excitement all affect your judgment. During tough times, it's best to step away from betting.
Recognizing that you need support is a sign of responsibility, not weakness.
Available to all users, no red tape, directly through the settings panel
Set a cap on how much you can deposit into 123app per day, week, or month. Once configured, the limit takes effect immediately and can only be increased after a 7-day cooling-off period — ensuring that impulsive decisions can't override the controls you set for yourself.
Set the maximum time you can spend on the platform each day. When the limit is reached, 123app will display a warning and end your session automatically. You can also enable periodic alerts that appear during play to remind you how long you've been on the platform.
Need some time away from betting? Set a break for 24 hours, 7 days, 30 days, or up to 6 months. During the break, your account is inaccessible for betting and deposits, but withdrawals of real-money balances remain available. The break cannot be cancelled before the end of the period you chose.
Self-exclusion permanently blocks your 123app account for the minimum period you request, starting from 6 months. During that period, no access, deposits, or bets are possible. 123app also commits to sending no marketing communications to accounts under self-exclusion.
Access your full history of deposits, bets, and withdrawals at any time through your account panel. 123app also provides a monthly activity summary so you can track your usage patterns and spot any concerning changes in your gambling behavior.
The 123app support team is available every day, around the clock, to listen to users who have concerns about their gambling habits. Support is provided in Portuguese, without judgment, and can guide you through the available tools or connect you with external help resources.
At 123app, all responsible gambling tools are in one place — no jumping between menus. Here's how to access them:
Open 123app on your phone or computer and log in with your registered email and password.
Click your profile icon in the top right corner of the screen and select "Settings" from the menu that appears.
Inside settings, find the "Responsible Gambling" section. All tools are gathered there: deposit limit, time control, pause, and self-exclusion.
Set the values or timeframes you want. Tools take effect immediately after confirmation. Increasing limits requires a waiting period to prevent impulsive decisions.
If you have questions about which tool to use or need guidance, 123app's support chat is available 24 hours a day to help — no judgment.
Choose a maximum amount to deposit per day (e.g., R$ 50.00), per week (e.g., R$ 200.00), or per month (e.g., R$ 500.00). The system automatically blocks any deposit attempt that exceeds your set limit, regardless of the payment method: Pix, boleto, card, or any other.
Active immediatelySet how much time per day you want to spend on 123app — 30 minutes, 1 hour, 2 hours, or whatever works for your routine. Alerts appear on screen as you approach your limit, and the session ends automatically when time is up.
Configurable by dayAvailable pause durations: 1 day, 7 days, 30 days, or 6 months. During a pause, betting and deposits are blocked, but you can withdraw any real-money balance available in your account. The pause cannot be reversed before the chosen period ends, even if you request it.
Minimum period: 24 hoursThe most definitive option: it blocks access to your account for a minimum of 6 months, and can be requested for longer periods or permanently. During self-exclusion, 123app suspends all marketing communications to your email and phone.
Minimum 6 monthsProblem gambling tends to develop gradually. Knowing the signs helps you act early.
Depositing beyond your set budget, borrowing money to bet, or dipping into funds earmarked for bills to keep playing.
Betting more after a loss in an attempt to "win it back." This pattern tends to increase losses rather than reverse them.
Staying up late to bet on live games or putting aside important commitments because of betting.
Lying to family or friends about how much time or money you are spending on Sports Betting and Live Casino.
Feeling uneasy, restless, or unwell when you go without betting for a period, or when you cannot access 123app.
Trouble concentrating at work, showing up late, or missing time due to betting during working hours.
Don't wait until things get worse. Enable voluntary pause or self-exclusion right now in your account settings on 123app, or reach out to our support team for guidance. You can also call CVV at 188, available 24 hours a day, every day, or seek a psychologist who specializes in behavioral addictions.
Answer honestly. There are no right or wrong answers — just a chance to reflect on your gambling habits.
In the last 4 weeks, have you...
1. Did you bet more than you had planned for that period?
2. Have you ever felt the urge to bet in order to recover previous losses?
3. Have you hidden from anyone how much time or money you spend on betting?
4. Have betting affected your routine, work, or relationships?
The betting market in Brazil is growing fast. With the regulation of Sports Betting and the consolidation of 123app as one of the most-visited platforms in the country, it is essential that every user understands their rights, their responsibilities, and the resources available to keep gambling in a healthy context.
Brazilian bettors have a passionate relationship with football: Brasileirão Série A, Copa do Brasil, Libertadores, and classic rivalries like Fla-Flu, Derby Paulista, Gre-Nal. That deep engagement is natural and makes football the most wagered sport on 123app. But precisely because of that emotional connection to teams and games, it's important to draw a clear line between supporting your team and placing a bet. Passionate loyalty to a club should not cloud the level-headed analysis a well-placed wager requires.
When it comes to Live Casino, the dynamic is different, but the same care is equally important. Playing blackjack, poker, or roulette at 123app is entertainment, and like all entertainment, it comes at a cost. That cost should be decided in advance — not in the heat of a session. Setting a loss limit per session before sitting down at a live table is a simple habit that makes a real difference over time.
The 123app encourages all users to take a moment to set their responsible gambling limits right after signing up. You don't need to wait until a problem appears to use these tools — in fact, setting them up when everything is fine is the most effective way to make sure it stays that way.
If you have a friend or family member who uses the 123app and shows signs of problem gambling, you can contact the platform's support team for guidance on how to help. 123app works with family members and close ones when needed, within the legal limits of privacy.
The convenience of Pix for deposits at 123app is one of the things Brazilian users value most, because it eliminates waiting and makes the experience instant. But that same convenience can make deposits feel too easy without conscious self-control on the user's part.
The Pix deposit limit you set on 123app is designed for exactly that: keeping the convenience of Pix within a financial cap you set yourself. You can deposit R$10.00 to get started knowing that, regardless of how your session goes, your monthly total will never exceed the amount you chose. That's real freedom — not restriction.
Call 188 – free, 24 hours a day, every day of the year.
Live chat available 24h for guidance on responsible gambling tools and self-exclusion.
Free SUS treatment for behavioral dependencies. Find your nearest location in your city.
The 123app applies mandatory age verification at registration and may request documents at any time to confirm the user's legal age. Accounts belonging to users under 18 are closed immediately upon identification.
If you are a parent or guardian concerned about a minor accessing betting platforms, know that parental control tools are available on operating systems and major browsers to block access to specific sites.
If you become aware that a minor is using the 123app, please contact support immediately so we can take the necessary steps. Protecting minors is a responsibility we take with the utmost seriousness.
This service is strictly intended for users aged 18 and over residing in Brazil. Betting is prohibited for minors.
CPF and date of birth verification are required to create an account.
Documents may be requested to confirm identity and legal age.
Underage accounts are blocked as soon as they are identified, without exception.
Support available 24h to receive reports of unauthorized access by minors.
Common questions about 123app's responsible gambling tools and policies
The responsible gambling policies and tools described on this page are an integral part of the Terms and Conditions of 123app. For questions about privacy and data protection related to the use of responsible gambling tools, please refer to our Privacy Policy.